How to…

Shipping Information

We aim to get your order to you as quickly and smoothly as possible.

Domestic Shipping (Australia):

• Standard Shipping: $10 flat rate (Free for orders over $100)
• Express Shipping: $15 flat rate
• Orders are processed within 1–2 business days.
• Standard delivery typically takes 3–7 business days, while Express takes 1–3 business days depending on your location.

International Shipping:

We currently offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Duties and taxes may apply and are the responsibility of the customer.

Order Tracking:

Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can keep an eye on your delivery.

Returns & Exchanges

We want you to love your purchase! If something’s not quite right, we’re here to help.

Returns Policy:

• Items can be returned within 30 days of delivery for a full refund or exchange.
• Items must be unused, in original condition, and with all tags attached.
• For hygiene reasons, we cannot accept returns on certain items such as swimwear or earrings unless faulty.

How to Return:

1. Email our customer care team at [your email] with your order number and reason for return.
2. We’ll provide you with return instructions and a return address.
3. Customers are responsible for return postage unless the item is faulty.

Refunds:

Refunds are processed to the original payment method within 5–10 business days of receiving your return.

Need Help?

If you have any questions about shipping or returns, feel free to reach out to us at [your contact email or phone number]. We’re here to help!